Here are the steps for how to re-authenticate a social media account. Navigate to your media kit and locate the Edit button located within the Networks box. Networks box pictured below)
Note: It takes up to 24 hours for your correct reach metrics to fully update in the platform! Please wait a day before determining if your reach is correct.
Clicking edit will bring you to the following page:
To connect your Social Media profile, simply click the button with the Social Network you are trying to connect and sign into that account. Note: The platform will automatically sign into the last signed into on this particular browser. If you would like to sign into a different account you may either clear your cache and re-sign in or perform these steps in an Incognito Google Chrome window (or similar private browsing window)
Special Instructions for Facebook:
By default, connecting your Facebook account to the platform will display your personal account. If you would like to change the account to one of the pages you are an administrator of navigate back to the Networks page and click the "Change Facebook Page" link located below the Instagram button. (Pictured below)
If you run into any issue with any of these steps, you may open a support ticket with up by emailing email@example.com.